Customer Support helps a daft individual out

[Janlop]

A simple C/P from hr.rec.humor


An End User rings Customer Support to report that his computer is faulty.
Customer Support: "What is the problem?"
End User: "There is smoke coming out of the power supply."
Customer Support: "You will need a new power supply."
End User: "No I don't! I just need to change the startup files!"
Customer Support: "The power supply is faulty. You'll need to replace it."
End User: "No way! Someone told me that I just needed to change the startup
and it will fix the problem! All I need is for you to tell
me the command."

10 minutes later, the End User is still adamant that they are right. The Customer Support Engineer is frustrated. . . .

Customer Support: "Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem."
End User: "I knew it!"
Customer Support: "Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes."

10 minutes later.

End User: "It didn't work. The power supply is still smoking."
Customer Support: "Well, what version of DOS are you using?"
End User: "MS-DOS 6.22."
Customer Support: "That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes."

1 hour later.

End User: "I need a new power supply."
Customer Support: "How did you come to that conclusion?"
End User: "Well, I rang Microsoft and told him all about what you said, and the support person started asking questions about the make of power supply."
Customer Support: "Then what did he say?"
End User: "He told me that my power supply isn't compatible with NOSMOKE."

[hightimber Profile ICQ]

OMG! That is so funny. I did the Technical Support role for several years. I wouldn't be surprised if this were true.