Bad router in the mix on #1

Mon Jul 05, 2004 10:49 am

The following are a few tracerts I've run. The issue exists at hop #10 on the digital highway to server #1. All others I trace including ECGN #2 are fine. Any thoughts?

ECGN server #2

C:\Documents and Settings\Rob>tracert 204.157.1.222

Tracing route to ecgn1.ecgnetwork.com [204.157.1.222]
over a maximum of 30 hops:

1 10 ms 12 ms 13 ms 10.214.104.1
2 10 ms 10 ms 9 ms c-24-128-131-197.ne.client2.attbi.com [24.128.13
1.197]
3 11 ms 18 ms 11 ms 24.91.0.153
4 13 ms 12 ms 12 ms 12.125.39.77
5 13 ms 13 ms 12 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
6 12 ms 14 ms 13 ms tbr2-p013501.cb1ma.ip.att.net [12.122.11.201]
7 35 ms 36 ms 35 ms tbr2-cl5.cgcil.ip.att.net [12.122.10.106]
8 34 ms 36 ms 36 ms gar2-p370.cgcil.ip.att.net [12.123.5.221]
9 40 ms 36 ms 38 ms gar1-p3100.chail.ip.att.net [12.123.216.130]
10 34 ms 34 ms 35 ms 12.119.137.22
11 34 ms 36 ms 35 ms ge6-2.cr.eqxchiil.aleron.net [205.198.16.97]
12 48 ms 48 ms 48 ms pos15-0.cr.paixnycny.aleron.net [205.198.18.93]

13 49 ms 48 ms 48 ms 205.198.18.90
14 47 ms 47 ms 46 ms ge2-2.as.eqxashva.aleron.net [205.198.0.22]
15 47 ms 46 ms 48 ms defender.as.eqxashva.aleron.net [205.198.14.246]

16 47 ms 47 ms 49 ms ge-0-2.iad.defenderhosting.com [69.31.4.145]
17 46 ms 45 ms 46 ms ecgn1.ecgnetwork.com [204.157.1.222]

Trace complete.

ECGN Server #1

Tracing route to ecgn20.ecgnetwork.com [205.177.13.8]
over a maximum of 30 hops:

1 11 ms 11 ms 9 ms 10.214.104.1
2 11 ms 11 ms 13 ms c-24-128-131-193.ne.client2.attbi.com [24.128.13
1.193]
3 13 ms 14 ms 13 ms 24.91.0.153
4 13 ms 12 ms 12 ms 12.125.39.77
5 11 ms 11 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
6 18 ms 15 ms 16 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53]
7 18 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22]
8 27 ms 26 ms 24 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.54]
9 24 ms 27 ms 24 ms gar1-p360.abnva.ip.att.net [12.123.217.18]
10 * * * Request timed out.
11 28 ms 26 ms 29 ms ge5-2.colo01.ash01.pccwbtn.net [63.216.0.57]
12 25 ms 24 ms 26 ms ecgn20.ecgnetwork.com [205.177.13.8]

Trace complete.

Mon Jul 05, 2004 11:09 am

I traced mine out and I seem to be hitting the problem at hop 14.

Mon Jul 05, 2004 11:30 am

Guys, if you ever have a routing issue we also need *YOUR* IP so we can trace back. The path to the server is not always the same as the path back, and what you see can be misleading (without seeing the path back).

So post your MTR output *with your source ip* so someone on this end can trace back.

Mon Jul 05, 2004 11:45 am

charleas and Casus, I PMd you my info

Mon Jul 05, 2004 11:59 am

You are better off sending them to support@ if you don't want to post your IP here.

Buli and cracka, your problems are clearly in att/atdn. Can't help you there.

I don't think havoc has anything to bitch about

charles

Mon Jul 05, 2004 12:01 pm

for the non-technical, does this info help you guys improve the connectivity?

Mon Jul 05, 2004 12:28 pm

Originally posted by Charles
You are better off sending them to support@ if you don't want to post your IP here.

Buli and cracka, your problems are clearly in att/atdn. Can't help you there.

I don't think havoc has anything to bitch about

charles

ya I know, just showing ya what I have been dealing with, in relations to comcast routing

Mon Jul 05, 2004 12:40 pm

Charles...I have a quick question.

Why does your post count show up as 0?

Mon Jul 05, 2004 12:51 pm

Originally posted by Jeffro
Charles...I have a quick question.

Why does your post count show up as 0?

Shhhhhhhhhh!!

:cool:

Mon Jul 05, 2004 2:46 pm

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.214.104.1 - 0 | 102 | 102 | 0 | 15 | 31 | 15 |
| c-24-128-131-193.ne.client2.attbi.com - 0 | 101 | 101 | 0 | 16 | 78 | 16 |
| 24.91.0.153 - 0 | 101 | 101 | 0 | 15 | 16 | 15 |
| 12.125.39.77 - 0 | 101 | 101 | 15 | 15 | 32 | 16 |
| gbr1-p70.cb1ma.ip.att.net - 0 | 101 | 101 | 0 | 15 | 31 | 16 |
| tbr1-p013402.cb1ma.ip.att.net - 0 | 101 | 101 | 15 | 16 | 31 | 16 |
| tbr2-cl1.n54ny.ip.att.net - 0 | 101 | 101 | 15 | 18 | 47 | 15 |
| tbr2-cl1.wswdc.ip.att.net - 0 | 101 | 101 | 31 | 31 | 47 | 32 |
| gar1-p360.abnva.ip.att.net - 0 | 101 | 101 | 16 | 31 | 46 | 31 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| ge5-2.colo01.ash01.pccwbtn.net - 0 | 101 | 101 | 31 | 38 | 313 | 31 |
| ecgn20.ecgnetwork.com - 0 | 101 | 101 | 15 | 31 | 47 | 32 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Mon Jul 05, 2004 6:24 pm

chat id : dc990638-3983-4ed2-9426-c630a25e6356
Mari > Thank you for contacting Comcast. This is Mari and I am happy to assist you today. How can I help you?
Raymond > Hello
Mari > hi
Raymond > I am having trouble connecting to some servers when playing a certain game
Raymond > it seems there is a router not responding
Mari > I apologize for the inconvenience. Let me see what I can do for you. May I have your first and last name please?
Raymond > Raymond Berube
Mari > can you run a trace route to the game server you are having trouble with ?
Mari > then copy the results and paste them into this chat window
Raymond > yes
Raymond > Tracing route to ecgn20.ecgnetwork.com [205.177.13.8] over a maximum of 30 hops: 1 11 ms 11 ms 9 ms 10.214.104.1 2 11 ms 11 ms 13 ms c-24-128-131-193.ne.client2.attbi.com [24.128.13 1.193] 3 13 ms 14 ms 13 ms 24.91.0.153 4 13 ms 12 ms 12 ms 12.125.39.77 5 11 ms 11 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98] 6 18 ms 15 ms 16 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53] 7 18 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22] 8 27 ms 26 ms 24 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.54] 9 24 ms 27 ms 24 ms gar1-p360.abnva.ip.att.net [12.123.217.18] 10 * * * Request timed out. 11 28 ms 26 ms 29 ms ge5-2.colo01.ash01.pccwbtn.net [63.216.0.57] 12 25 ms 24 ms 26 ms ecgn20.ecgnetwork.com [205.177.13.8] Trace complete.
Raymond > oops
Raymond > maybe one line at a time
Mari > that's ok
Raymond > 1 11 ms 11 ms 9 ms 10.214.104.1
Mari > I can see that there is no problem with that trace route
Mari > since it runs to completion
Raymond > 10 * * * Request timed out.
Raymond > this part?
Mari > I see that
Mari > do you know what that means?
Raymond > no
Mari > that indicates a router that is configured to not respond to ICMP packets
Raymond > ok
Raymond > On that server it's cause some major stuttering
Raymond > is there a cure
Mari > since your data actually travels to the final destination, that does not indicate an issue with the router on hop 10
Mari > you cannot determine from the trace route if hop 10 is the cause of "stuttering"
Mari > since all the response times are quick, there is no latency there
Mari > have you contacted the game server admins to determine if there is an issue with their servers?
Mari > I apologize, but it appears you have left the session. If I do not receive a response within a minute, I will assume that you have, and I will end this chat session.
Mari > Thank you for contacting Comcast. Have a wonderful evening.
Mari > Analyst has closed chat and left the room

Mon Jul 05, 2004 6:56 pm

Havoc, they'll never tell you anything you need to hear..

Mon Jul 05, 2004 7:36 pm

Its true though, if the hop ALWAYS times out its simply blocking ICMP, which is not uncommon these days.

Mon Jul 05, 2004 7:58 pm

Well I just reloaded the comp with a ghosted image. We'll see if it helps any.

Mon Jul 05, 2004 8:20 pm

I have no idea what language you guys are speaking......