Ms Rant!
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- Colonel Ingus
-
- Posts: 1147
- Joined: Fri Apr 18, 2003 11:05 pm
- Location: St Paul MN
Ms Rant!
by Colonel Ingus » Sun Jul 11, 2004 1:29 pm
I just spent an hour and a half with the MS Support people on the phone.
I was speaking with Lima first (Like the Peruvian city not the bean) and it took her over 20 minutes to let me know that she couldn't create a troubleshooting ticket for me because her computer was crashing.
(at this point no one had even asked me what my trouble was)
She then tells me she will transfer me to a tech suppport person who can help me and that I should tell them she couldn't create a ticket for me.
(WTF? She couldn't help me? what the hell was I doing talking to her in the first place?)
She transfers me to Bupa (a lovely sounding young lady who pronounces the word India in a most exotic fashion) who asks me for my ticket number.
ARGGHHH!
I inform Bupa what happened and I don't have one. SHe tells me she will have to start a ticket for me. Deep Breathes... Deep breathes.... enhance my chakra....
She takes my info again and after putting me on hold twice informs me that he system crashed and we have to do it AGAIN to get me a ticket number.
Finally after 40 minutes of doing this she gives me a ticket number and asks "Now what can I help you with"
My first thought is blood pressure medication but I forgo the smartass comments and explain to her that on my initial boot-up windows loaded some crap default driver and I can't update it to let my video card work properly.
She says ok and starts walking me through getting into System Information (I already know, thank you) It goes like this:
"What does it say under System Manufacturer?"
I say "To BE Filled By O.E.M."
"I need to know the name of who built the computer"
"I did"
"But what is the manufacturers name"
Big sigh "Ted"
"its says Ted under manufacturer name?"
"No it says "To Be Filled By O.E.M." buts thats me, just put Ted ok?"
"Ok what does it says under Model?"
Must Focus! Seeing RED! Can't see monitor!
"Just put Ted Mk1 down ok?"
After a few more minutes of this we get to the problem! Yes! Here we go! We go to the componenets header check a couple of settings and she says "Ok now go to the header under multimedia called sounds device"
? "ok"
"What do you see?"
"All the info on my Creative Audigy 2"
"Do you see the driver for it?"
"Yes" (while thinking I see it because I loaded it myself and I know it works)
"Then what is wrong?"
ARRRGGGGHHHHHHH!
"Whats wrong is my VIDEO driver is bunged up and I can't update it to load the software for my ATI card"
"Ok let me put you on hold and check with my specialist"
No problem Thank you I am a patient man.
Tick Tick Tick about 10 minutes pass.
"Thank you for holding, I've checked with my specialists and they want to know where you are loading your drivers for the video card from"
"From the disk that came with it. I've already used it twice on my older system and it works just fine."
"Go to the internet and type in http://www.ATI.com (Sigh DAMN YOU WOMAN I KNOW BETTER! MINE WORKS IT'S YOUR CRAP MS XP SOFTWARE. I think it but I don't say it:D )
"Allright typing it in...here we go... downloading current drivers... restarting...."
HOLY CRAP IT WORKED!
AARGGGGHHHHH!!!!
".... (sheepish) Thank you Bupa..."
Moral of the story? Even when I was frustrated beyond belief I remained calm and polite. Fortunately for me. At the end ,when I looked like the world's biggest dipshit, I did NOT look like the worlds biggest asshole.
I was speaking with Lima first (Like the Peruvian city not the bean) and it took her over 20 minutes to let me know that she couldn't create a troubleshooting ticket for me because her computer was crashing.
(at this point no one had even asked me what my trouble was)
She then tells me she will transfer me to a tech suppport person who can help me and that I should tell them she couldn't create a ticket for me.
(WTF? She couldn't help me? what the hell was I doing talking to her in the first place?)
She transfers me to Bupa (a lovely sounding young lady who pronounces the word India in a most exotic fashion) who asks me for my ticket number.
ARGGHHH!
I inform Bupa what happened and I don't have one. SHe tells me she will have to start a ticket for me. Deep Breathes... Deep breathes.... enhance my chakra....
She takes my info again and after putting me on hold twice informs me that he system crashed and we have to do it AGAIN to get me a ticket number.
Finally after 40 minutes of doing this she gives me a ticket number and asks "Now what can I help you with"
My first thought is blood pressure medication but I forgo the smartass comments and explain to her that on my initial boot-up windows loaded some crap default driver and I can't update it to let my video card work properly.
She says ok and starts walking me through getting into System Information (I already know, thank you) It goes like this:
"What does it say under System Manufacturer?"
I say "To BE Filled By O.E.M."
"I need to know the name of who built the computer"
"I did"
"But what is the manufacturers name"
Big sigh "Ted"
"its says Ted under manufacturer name?"
"No it says "To Be Filled By O.E.M." buts thats me, just put Ted ok?"
"Ok what does it says under Model?"
Must Focus! Seeing RED! Can't see monitor!
"Just put Ted Mk1 down ok?"
After a few more minutes of this we get to the problem! Yes! Here we go! We go to the componenets header check a couple of settings and she says "Ok now go to the header under multimedia called sounds device"
? "ok"
"What do you see?"
"All the info on my Creative Audigy 2"
"Do you see the driver for it?"
"Yes" (while thinking I see it because I loaded it myself and I know it works)
"Then what is wrong?"
ARRRGGGGHHHHHHH!
"Whats wrong is my VIDEO driver is bunged up and I can't update it to load the software for my ATI card"
"Ok let me put you on hold and check with my specialist"
No problem Thank you I am a patient man.
Tick Tick Tick about 10 minutes pass.
"Thank you for holding, I've checked with my specialists and they want to know where you are loading your drivers for the video card from"
"From the disk that came with it. I've already used it twice on my older system and it works just fine."
"Go to the internet and type in http://www.ATI.com (Sigh DAMN YOU WOMAN I KNOW BETTER! MINE WORKS IT'S YOUR CRAP MS XP SOFTWARE. I think it but I don't say it:D )
"Allright typing it in...here we go... downloading current drivers... restarting...."
HOLY CRAP IT WORKED!
AARGGGGHHHHH!!!!
".... (sheepish) Thank you Bupa..."
Moral of the story? Even when I was frustrated beyond belief I remained calm and polite. Fortunately for me. At the end ,when I looked like the world's biggest dipshit, I did NOT look like the worlds biggest asshole.
"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." ... Benjamin Franklin
- shockwave203
-
- Posts: 1440
- Joined: Mon Jan 20, 2003 2:40 pm
- Location: SK Canada
Re: Ms Rant!
by shockwave203 » Sun Jul 11, 2004 4:53 pm
Originally posted by Colonel Ingus
when I looked like the world's biggest dipshit, I did NOT look like the worlds biggest asshole.
too bad that doesn't apply here
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