Sprint Drops 1200 customers for complaining too much

[Ldsmith104 Profile]

http://www.mochasuite.com/forum_new/forum_posts.asp?TID=12538&PN=1

calling customer service 40 times a month???

In some cases they were calling customer care hundreds of times a month for a period of six to 12 months on the same issues even after we felt those issues had been resolved," says a Sprint rep.

[Darknut Profile]

Calling forty times a month to complain is excessive. Seriously, if you had to call that much you should just switch to another network but having worked in customer service before I believe it's people who cannot be satisfied with anything they get.

There comes a point in customer service when it is better for your competition to receive the business of a select few of your customers.

Reminds me of how my company was bending over backwards for some customer and giving him an extraordinary deal. He was one of those "the world revolves are me, you have to satisfy my wants immediately" type of guys. However once he started to become rude, I canceled the sale and told him to take his business elsewhere. Shit, if that's the kind of business he is going to bring to my store then I would rather him bring it to our competition.

[SavageParrot Profile]

Should kick them in the balls as well. Anyone that calls that often must be so self important they could use the tangible remider that they are not.

[Lord ZOG Profile]

I've told a few of my clients to go somewhere else for help.

Seriously, I've got too many happy clients to be spending time with people who just don't get it. Let them go tie up my competitors time.

Contrary to popular belief, the customer is NOT always right.

[gowhitesox99 Profile]

Sprint waived final balances on canceled accounts

sweet, if my phone wasnt free I'd get one with them, run up a huge bill, then just repeatedly call them...

[[ecgn] btt Profile]

Sprint waived final balances on canceled accounts

sweet, if my phone wasnt free I'd get one with them, run up a huge bill, then just repeatedly call them...

I couldn't come up with ten reasons to call them let alone 40 in a month.

[SavageParrot Profile]

Invent random crackling on the line, ghost ringing, bad internet connection etc...

[Darknut Profile]

Invent random crackling on the line, ghost ringing, bad internet connection etc...

Those a legitimate things to complain about for the most part. You have to go the extra mile: complain about low signal/no signal in the mountains and wilderness, complain about being charged minutes for answering calls to people you didn't want to talk to, complain about how your phone will pick up noise in the background, IE somebody yelling, et cetera.

Also, you have to always demand the supervisor and expect some kind of outrageous way for them to make it up to you. For example, request a free month's service because you couldn't get a signal in the mountains while back packing. Demand that they send you a free DVD of your choice for the inconvenience of having to wait for the manager to get onto the phone. Be sure to constantly remind them that you are, in fact, a paying customer and that it is their job to serve you and you don't like their service. Then make some remarks like how you liked some competitor's service better and how you should of stuck with them and how you were swindled into switching. When/If you get what you want you have to then follow up with, "That's not good enough!" and explain to them that they have to give you more because of the time it took to get what you want.

[SavageParrot Profile]

Yeah they are legitimate things they are also extremely hard to prove and easy to imagine.

[Sabres Profile ICQ]

Those a legitimate things to complain about for the most part. You have to go the extra mile: complain about low signal/no signal in the mountains and wilderness, complain about being charged minutes for answering calls to people you didn't want to talk to, complain about how your phone will pick up noise in the background, IE somebody yelling, et cetera.

Also, you have to always demand the supervisor and expect some kind of outrageous way for them to make it up to you. For example, request a free month's service because you couldn't get a signal in the mountains while back packing. Demand that they send you a free DVD of your choice for the inconvenience of having to wait for the manager to get onto the phone. Be sure to constantly remind them that you are, in fact, a paying customer and that it is their job to serve you and you don't like their service. Then make some remarks like how you liked some competitor's service better and how you should of stuck with them and how you were swindled into switching. When/If you get what you want you have to then follow up with, "That's not good enough!" and explain to them that they have to give you more because of the time it took to get what you want.

[CreepingCharlie Profile]

Those a legitimate things to complain about for the most part. You have to go the extra mile: complain about low signal/no signal in the mountains and wilderness, complain about being charged minutes for answering calls to people you didn't want to talk to, complain about how your phone will pick up noise in the background, IE somebody yelling, et cetera.

Also, you have to always demand the supervisor and expect some kind of outrageous way for them to make it up to you. For example, request a free month's service because you couldn't get a signal in the mountains while back packing. Demand that they send you a free DVD of your choice for the inconvenience of having to wait for the manager to get onto the phone. Be sure to constantly remind them that you are, in fact, a paying customer and that it is their job to serve you and you don't like their service. Then make some remarks like how you liked some competitor's service better and how you should of stuck with them and how you were swindled into switching. When/If you get what you want you have to then follow up with, "That's not good enough!" and explain to them that they have to give you more because of the time it took to get what you want.

Sounds like someone has done this before.

[Ldsmith104 Profile]

So, Darknut who you gonna switch too when you get your letter from sprint?

[Darknut Profile]

Sounds like someone has done this before.

No, I've just been on the customer service end long enough to know how it usually goes down. I swear these people must come out of factories because their line of reasoning, expectations and attitudes are practically all the same.

[Darknut Profile]

So, Darknut who you gonna switch too when you get your letter from sprint?

Well I've already been dropped by T-Mobile, Sprint and just recently Verizon... I guess I have to go with AT&T.