Bad router in the mix on #1
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• Page 1 of 3 • 1, 2, 3
Bad router in the mix on #1
The following are a few tracerts I've run. The issue exists at hop #10 on the digital highway to server #1. All others I trace including ECGN #2 are fine. Any thoughts?
ECGN server #2
C:\Documents and Settings\Rob>tracert 204.157.1.222
Tracing route to ecgn1.ecgnetwork.com [204.157.1.222]
over a maximum of 30 hops:
1 10 ms 12 ms 13 ms 10.214.104.1
2 10 ms 10 ms 9 ms c-24-128-131-197.ne.client2.attbi.com [24.128.13
1.197]
3 11 ms 18 ms 11 ms 24.91.0.153
4 13 ms 12 ms 12 ms 12.125.39.77
5 13 ms 13 ms 12 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
6 12 ms 14 ms 13 ms tbr2-p013501.cb1ma.ip.att.net [12.122.11.201]
7 35 ms 36 ms 35 ms tbr2-cl5.cgcil.ip.att.net [12.122.10.106]
8 34 ms 36 ms 36 ms gar2-p370.cgcil.ip.att.net [12.123.5.221]
9 40 ms 36 ms 38 ms gar1-p3100.chail.ip.att.net [12.123.216.130]
10 34 ms 34 ms 35 ms 12.119.137.22
11 34 ms 36 ms 35 ms ge6-2.cr.eqxchiil.aleron.net [205.198.16.97]
12 48 ms 48 ms 48 ms pos15-0.cr.paixnycny.aleron.net [205.198.18.93]
13 49 ms 48 ms 48 ms 205.198.18.90
14 47 ms 47 ms 46 ms ge2-2.as.eqxashva.aleron.net [205.198.0.22]
15 47 ms 46 ms 48 ms defender.as.eqxashva.aleron.net [205.198.14.246]
16 47 ms 47 ms 49 ms ge-0-2.iad.defenderhosting.com [69.31.4.145]
17 46 ms 45 ms 46 ms ecgn1.ecgnetwork.com [204.157.1.222]
Trace complete.
ECGN Server #1
Tracing route to ecgn20.ecgnetwork.com [205.177.13.8]
over a maximum of 30 hops:
1 11 ms 11 ms 9 ms 10.214.104.1
2 11 ms 11 ms 13 ms c-24-128-131-193.ne.client2.attbi.com [24.128.13
1.193]
3 13 ms 14 ms 13 ms 24.91.0.153
4 13 ms 12 ms 12 ms 12.125.39.77
5 11 ms 11 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
6 18 ms 15 ms 16 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53]
7 18 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22]
8 27 ms 26 ms 24 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.54]
9 24 ms 27 ms 24 ms gar1-p360.abnva.ip.att.net [12.123.217.18]
10 * * * Request timed out.
11 28 ms 26 ms 29 ms ge5-2.colo01.ash01.pccwbtn.net [63.216.0.57]
12 25 ms 24 ms 26 ms ecgn20.ecgnetwork.com [205.177.13.8]
Trace complete.
ECGN server #2
C:\Documents and Settings\Rob>tracert 204.157.1.222
Tracing route to ecgn1.ecgnetwork.com [204.157.1.222]
over a maximum of 30 hops:
1 10 ms 12 ms 13 ms 10.214.104.1
2 10 ms 10 ms 9 ms c-24-128-131-197.ne.client2.attbi.com [24.128.13
1.197]
3 11 ms 18 ms 11 ms 24.91.0.153
4 13 ms 12 ms 12 ms 12.125.39.77
5 13 ms 13 ms 12 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
6 12 ms 14 ms 13 ms tbr2-p013501.cb1ma.ip.att.net [12.122.11.201]
7 35 ms 36 ms 35 ms tbr2-cl5.cgcil.ip.att.net [12.122.10.106]
8 34 ms 36 ms 36 ms gar2-p370.cgcil.ip.att.net [12.123.5.221]
9 40 ms 36 ms 38 ms gar1-p3100.chail.ip.att.net [12.123.216.130]
10 34 ms 34 ms 35 ms 12.119.137.22
11 34 ms 36 ms 35 ms ge6-2.cr.eqxchiil.aleron.net [205.198.16.97]
12 48 ms 48 ms 48 ms pos15-0.cr.paixnycny.aleron.net [205.198.18.93]
13 49 ms 48 ms 48 ms 205.198.18.90
14 47 ms 47 ms 46 ms ge2-2.as.eqxashva.aleron.net [205.198.0.22]
15 47 ms 46 ms 48 ms defender.as.eqxashva.aleron.net [205.198.14.246]
16 47 ms 47 ms 49 ms ge-0-2.iad.defenderhosting.com [69.31.4.145]
17 46 ms 45 ms 46 ms ecgn1.ecgnetwork.com [204.157.1.222]
Trace complete.
ECGN Server #1
Tracing route to ecgn20.ecgnetwork.com [205.177.13.8]
over a maximum of 30 hops:
1 11 ms 11 ms 9 ms 10.214.104.1
2 11 ms 11 ms 13 ms c-24-128-131-193.ne.client2.attbi.com [24.128.13
1.193]
3 13 ms 14 ms 13 ms 24.91.0.153
4 13 ms 12 ms 12 ms 12.125.39.77
5 11 ms 11 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98]
6 18 ms 15 ms 16 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53]
7 18 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22]
8 27 ms 26 ms 24 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.54]
9 24 ms 27 ms 24 ms gar1-p360.abnva.ip.att.net [12.123.217.18]
10 * * * Request timed out.
11 28 ms 26 ms 29 ms ge5-2.colo01.ash01.pccwbtn.net [63.216.0.57]
12 25 ms 24 ms 26 ms ecgn20.ecgnetwork.com [205.177.13.8]
Trace complete.
-
"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

- Charles
Guys, if you ever have a routing issue we also need *YOUR* IP so we can trace back. The path to the server is not always the same as the path back, and what you see can be misleading (without seeing the path back).
So post your MTR output *with your source ip* so someone on this end can trace back.
So post your MTR output *with your source ip* so someone on this end can trace back.
Originally posted by Charles
You are better off sending them to support@ if you don't want to post your IP here.
Buli and cracka, your problems are clearly in att/atdn. Can't help you there.
I don't think havoc has anything to bitch about
charles
ya I know, just showing ya what I have been dealing with, in relations to comcast routing

Charles...I have a quick question.
Why does your post count show up as 0?
Why does your post count show up as 0?


2.4 Ghz, 4x256 RDRAM PC1066,
Radeon 9700 Non-Pro, 4.6
Catalysts, SB audigy 2, DSL
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.214.104.1 - 0 | 102 | 102 | 0 | 15 | 31 | 15 |
| c-24-128-131-193.ne.client2.attbi.com - 0 | 101 | 101 | 0 | 16 | 78 | 16 |
| 24.91.0.153 - 0 | 101 | 101 | 0 | 15 | 16 | 15 |
| 12.125.39.77 - 0 | 101 | 101 | 15 | 15 | 32 | 16 |
| gbr1-p70.cb1ma.ip.att.net - 0 | 101 | 101 | 0 | 15 | 31 | 16 |
| tbr1-p013402.cb1ma.ip.att.net - 0 | 101 | 101 | 15 | 16 | 31 | 16 |
| tbr2-cl1.n54ny.ip.att.net - 0 | 101 | 101 | 15 | 18 | 47 | 15 |
| tbr2-cl1.wswdc.ip.att.net - 0 | 101 | 101 | 31 | 31 | 47 | 32 |
| gar1-p360.abnva.ip.att.net - 0 | 101 | 101 | 16 | 31 | 46 | 31 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| ge5-2.colo01.ash01.pccwbtn.net - 0 | 101 | 101 | 31 | 38 | 313 | 31 |
| ecgn20.ecgnetwork.com - 0 | 101 | 101 | 15 | 31 | 47 | 32 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.214.104.1 - 0 | 102 | 102 | 0 | 15 | 31 | 15 |
| c-24-128-131-193.ne.client2.attbi.com - 0 | 101 | 101 | 0 | 16 | 78 | 16 |
| 24.91.0.153 - 0 | 101 | 101 | 0 | 15 | 16 | 15 |
| 12.125.39.77 - 0 | 101 | 101 | 15 | 15 | 32 | 16 |
| gbr1-p70.cb1ma.ip.att.net - 0 | 101 | 101 | 0 | 15 | 31 | 16 |
| tbr1-p013402.cb1ma.ip.att.net - 0 | 101 | 101 | 15 | 16 | 31 | 16 |
| tbr2-cl1.n54ny.ip.att.net - 0 | 101 | 101 | 15 | 18 | 47 | 15 |
| tbr2-cl1.wswdc.ip.att.net - 0 | 101 | 101 | 31 | 31 | 47 | 32 |
| gar1-p360.abnva.ip.att.net - 0 | 101 | 101 | 16 | 31 | 46 | 31 |
| No response from host - 100 | 101 | 0 | 0 | 0 | 0 | 0 |
| ge5-2.colo01.ash01.pccwbtn.net - 0 | 101 | 101 | 31 | 38 | 313 | 31 |
| ecgn20.ecgnetwork.com - 0 | 101 | 101 | 15 | 31 | 47 | 32 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
-
"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

chat id : dc990638-3983-4ed2-9426-c630a25e6356
Mari > Thank you for contacting Comcast. This is Mari and I am happy to assist you today. How can I help you?
Raymond > Hello
Mari > hi
Raymond > I am having trouble connecting to some servers when playing a certain game
Raymond > it seems there is a router not responding
Mari > I apologize for the inconvenience. Let me see what I can do for you. May I have your first and last name please?
Raymond > Raymond Berube
Mari > can you run a trace route to the game server you are having trouble with ?
Mari > then copy the results and paste them into this chat window
Raymond > yes
Raymond > Tracing route to ecgn20.ecgnetwork.com [205.177.13.8] over a maximum of 30 hops: 1 11 ms 11 ms 9 ms 10.214.104.1 2 11 ms 11 ms 13 ms c-24-128-131-193.ne.client2.attbi.com [24.128.13 1.193] 3 13 ms 14 ms 13 ms 24.91.0.153 4 13 ms 12 ms 12 ms 12.125.39.77 5 11 ms 11 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98] 6 18 ms 15 ms 16 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53] 7 18 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22] 8 27 ms 26 ms 24 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.54] 9 24 ms 27 ms 24 ms gar1-p360.abnva.ip.att.net [12.123.217.18] 10 * * * Request timed out. 11 28 ms 26 ms 29 ms ge5-2.colo01.ash01.pccwbtn.net [63.216.0.57] 12 25 ms 24 ms 26 ms ecgn20.ecgnetwork.com [205.177.13.8] Trace complete.
Raymond > oops
Raymond > maybe one line at a time
Mari > that's ok
Raymond > 1 11 ms 11 ms 9 ms 10.214.104.1
Mari > I can see that there is no problem with that trace route
Mari > since it runs to completion
Raymond > 10 * * * Request timed out.
Raymond > this part?
Mari > I see that
Mari > do you know what that means?
Raymond > no
Mari > that indicates a router that is configured to not respond to ICMP packets
Raymond > ok
Raymond > On that server it's cause some major stuttering
Raymond > is there a cure
Mari > since your data actually travels to the final destination, that does not indicate an issue with the router on hop 10
Mari > you cannot determine from the trace route if hop 10 is the cause of "stuttering"
Mari > since all the response times are quick, there is no latency there
Mari > have you contacted the game server admins to determine if there is an issue with their servers?
Mari > I apologize, but it appears you have left the session. If I do not receive a response within a minute, I will assume that you have, and I will end this chat session.
Mari > Thank you for contacting Comcast. Have a wonderful evening.
Mari > Analyst has closed chat and left the room
Mari > Thank you for contacting Comcast. This is Mari and I am happy to assist you today. How can I help you?
Raymond > Hello
Mari > hi
Raymond > I am having trouble connecting to some servers when playing a certain game
Raymond > it seems there is a router not responding
Mari > I apologize for the inconvenience. Let me see what I can do for you. May I have your first and last name please?
Raymond > Raymond Berube
Mari > can you run a trace route to the game server you are having trouble with ?
Mari > then copy the results and paste them into this chat window
Raymond > yes
Raymond > Tracing route to ecgn20.ecgnetwork.com [205.177.13.8] over a maximum of 30 hops: 1 11 ms 11 ms 9 ms 10.214.104.1 2 11 ms 11 ms 13 ms c-24-128-131-193.ne.client2.attbi.com [24.128.13 1.193] 3 13 ms 14 ms 13 ms 24.91.0.153 4 13 ms 12 ms 12 ms 12.125.39.77 5 11 ms 11 ms 11 ms gbr1-p70.cb1ma.ip.att.net [12.123.40.98] 6 18 ms 15 ms 16 ms tbr1-p013402.cb1ma.ip.att.net [12.122.5.53] 7 18 ms 18 ms 17 ms tbr2-cl1.n54ny.ip.att.net [12.122.10.22] 8 27 ms 26 ms 24 ms tbr2-cl1.wswdc.ip.att.net [12.122.10.54] 9 24 ms 27 ms 24 ms gar1-p360.abnva.ip.att.net [12.123.217.18] 10 * * * Request timed out. 11 28 ms 26 ms 29 ms ge5-2.colo01.ash01.pccwbtn.net [63.216.0.57] 12 25 ms 24 ms 26 ms ecgn20.ecgnetwork.com [205.177.13.8] Trace complete.
Raymond > oops
Raymond > maybe one line at a time
Mari > that's ok
Raymond > 1 11 ms 11 ms 9 ms 10.214.104.1
Mari > I can see that there is no problem with that trace route
Mari > since it runs to completion
Raymond > 10 * * * Request timed out.
Raymond > this part?
Mari > I see that
Mari > do you know what that means?
Raymond > no
Mari > that indicates a router that is configured to not respond to ICMP packets
Raymond > ok
Raymond > On that server it's cause some major stuttering
Raymond > is there a cure
Mari > since your data actually travels to the final destination, that does not indicate an issue with the router on hop 10
Mari > you cannot determine from the trace route if hop 10 is the cause of "stuttering"
Mari > since all the response times are quick, there is no latency there
Mari > have you contacted the game server admins to determine if there is an issue with their servers?
Mari > I apologize, but it appears you have left the session. If I do not receive a response within a minute, I will assume that you have, and I will end this chat session.
Mari > Thank you for contacting Comcast. Have a wonderful evening.
Mari > Analyst has closed chat and left the room
-
"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

Well I just reloaded the comp with a ghosted image. We'll see if it helps any.
-
"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

"Now, if things look bad, and it looks like your not going to make it, then you've got to get mean, I mean plum mad dog mean, 'cause if you lose your head and give up then you neither live nor win, and that's just the way it is."
- The Outlaw Josey Wales -
put me on the team that Harry aint on....I sure miss shooting him and if im on the same team as HaVoC...OMFG we will stomp a mudhole in you and walk it dry.
- YaDad -

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