Comcast users, reset your modem

by **Buliwyf** » Thu Jan 27, 2005 9:05 am

Q: What will the new advertised speeds be?
A: The base package (silver) will be 4000/384. The $10 add on tier (gold) will be 6000/768.

Q: What will the new caps be?
A: The caps will be 4400/384 and 6600/768 for silver and gold, respectively.

Q: What about download speeds?
A: Accounting for overhead, you can can expect a max of 518 KB/s with silver and 777 KB/s with gold.

Q: Will there be a price increase for HSI?
A: Not at this time.

Q: Will all Comcast subscribers get the upgrade?
A: Yes, everyone will get it. Some will get it sooner then others based on a roll-out schedule.

Q: When can I expect the upgrade?
A: Some areas will be upgraded on or around Jan 26th, while the rest of the upgrade is expected to be completed by March 31st.

Q: What areas will be upgraded on Jan 26th?
A: Here is the list of cities/areas that are expected to be upgraded on January 26th. Please keep in mind that this list is subject to change at any time.

Baltimore
Albuquerque
Chesapeake Bay
Chesterfield
Dallas
Delmar
Pittsburgh (including Elyria and Tri-State)
Richmond
Boston
Connecticut
North New Jersey
South New Jersey
PA Metro and West
Detroit
Indianappolis
Kansas City
Fort Wayne
Flint
Augusta
Charleston
Chattanooga
Dallas (GA)
East Tennessee
Hattiesburg
Huntsville
Jacksonville
Lake County
Little Rock
Medridian
Miami
Mobile
Nashville
Paducah
Panama City
Savannah
Tallahassee
Tuscaloosa
Sarasota
Portland

As well as the existing trial markets:
Washington DC
Knoxville
Naples
If your City was not listed above then there is no scheduled release time available in your area. All upgrades are expected to be completed by March 31st.

Q: How do I know if my area has been upgraded?
A: Please take a look at the database - http://groups.yahoo.com/group/comcast_cable/database?method=reportRows&tbl=4

Q: Can I call Comcast to find out when I will be upgraded?
A: Comcast has not released the dates for all areas yet. Please be patient and do not call Comcast.

Q: Will I have to purchase/lease a new modem?
A: No, this speed upgrade will not require a new modem.

Q: Does Comcast have to upgrade my area to QAM 256 before the speed upgrades.
A: No, but it would be beneficial to Comcast to do so.

Q: Will the new speed upgrade be automatic or will I have to reboot my modem?
A: In most cases you will need to reboot your modem.

Q: What happened to Pro?
A: The Pro package is slowly being phased out in all areas. Current Pro customers should get the upgrade, but they would save a lot of money by switching to the gold tier.

source : http://www.broadbandreports.com/forum/remark,12494503

by **Weasel Meat** » Thu Jan 27, 2005 6:18 pm

About 2 weeks ago Time Warner boosted everyone in my area on Road Runner to 5mbps down... still stuck at 384 upload speed

by **ANTONIUS** » Thu Jan 27, 2005 6:35 pm

Originally posted by Weasel Meat
About 2 weeks ago Time Warner boosted everyone in my area on Road Runner to 5mbps down... still stuck at 384 upload speed

I have RR 5mbpsdown and upload is+-600mb

by **Heart Collector** » Thu Jan 27, 2005 6:43 pm

Comcast cable was already fast as frick. This is awesome.

Why anybody has DSL is beyond me; not including those who aren't in a cable area of coarse.

by **Weasel Meat** » Thu Jan 27, 2005 6:55 pm

Originally posted by ANTONIUS
I have RR 5mbpsdown and upload is+-600mb

Did they always have it at 5 or did they just upgrade?

there was for a while here road runner premium class which costed more at 5 down and standard was 3 down.

Premium is now gone and everyone has 5.

by **RCglider** » Thu Jan 27, 2005 7:00 pm

Originally posted by Weasel Meat
About 2 weeks ago Time Warner boosted everyone in my area on Road Runner to 5mbps down... still stuck at 384 upload speed

Don't complain, you could have Charter, stuck at 256 up!

At least it's reliable, just ask Igloo17
:lol:

by **Evan** » Thu Jan 27, 2005 9:27 pm

Mmm..

10 down, 1 up for me.

Optimum Online > Comcast

by **igloo17** » Thu Jan 27, 2005 9:32 pm

Originally posted by RCglider
Don't complain, you could have Charter, stuck at 256 up!

At least it's reliable, just ask Igloo17

Your lucky your not where I live and stuck with Charter Communications, they flat out have the worst customer/technical support/service.

If I could I would pay more for slower DSL, but can't get that, its not avaliable. I can not move. If you do not see me playing on #1 much over last 6 months, that is because of Charter Communications and their tatic to over load/sell areas.

Here is the last reply from their tech support;

I have forwarded all of these details to our administrators. I will be contacting you again in the event I hear anything regarding progress with this concern.

This is it? Maybe I'll hear something? What a way to deal with customers.

256k up, I'm lucky to see 150 or maybe 200, usually much less.

My only other option is from speednetllc.net and I already tried thier service too, it is about the same and at times much worst, unless they have changed, their support/service was horrible too.

I bought HL2 and MOHPA, I like both of those games, but playing them and battlefield 1942/vietnam online stinks with Charter Communications.

IMO check to see what isp options you have when you plan on moving.

by **igloo17** » Thu Jan 27, 2005 9:39 pm

For comcast users, check out this: http://www.dslreports.com/shownews/35813

you could be next if you use your internet connection.

by **SkiloDog2000** » Thu Jan 27, 2005 11:22 pm

i have comcast.
could somone please translate buli's article for me so that i know how much better my connection will be if i dont pay the extra $10.

by **Spirit of Me** » Fri Jan 28, 2005 5:19 pm

Originally posted by SkiloDog2000
i have comcast.
could somone please translate buli's article for me so that i know how much better my connection will be if i dont pay the extra $10.

This is a free upgrade from comcast! (more perks to come too, Free ComcastRhapsody, some voice over IP and streaming movies - ya gotta love it when the try to get stock prices up)

I was paying the extra $10 for 4meg... but now they up'ed everybody (in most areas) so the $10 extra fee will a. go away or b. get you an extra meg in some areas. (I opted for the extra meg to get 5meg but to be honest cant tell much of a differnce from 4 to 5 meg)

But... press the RESET button (normally a tiny hole in the back of your modem) and you should gain an extra 1meg download and another 128 upload. IMO the extra upload helps most.

Comcast is getting an email ready to inform everyone soon but you can get the speed upgrade now in most areas!

-Spirit

by **SkiloDog2000** » Wed Feb 23, 2005 5:37 pm

This came today~!

Important Speed Increase Update

Just when you thought the internet couldn't get any faster, Comcast High-Speed Internet brings it to you with more blazing speeds than ever before.

Over the coming weeks Comcast will be upgrading all of our High-Speed Internet Service customers from 3Mbps downstream and 256Kbps upstream to speeds as fast as 4Mbps downstream and 384Kbps upstream - at no additional charge.

The following cities are scheduled to receive this upgrade in January. If your location is not listed below, check back again soon.

Please do not contact Comcast to find out when your city will receive the upgrade, as our customer service representatives have no additional information.

All Comcast customers are scheduled to receive this upgrade by March 31st, 2005.

Upgraded locations to date:

Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Auburn Hills, MI
Augusta, GA
Boston, MA*
Chesterfield, VA
Charleston, SC
Chattanooga, TN
Connecticut
Dallas, GA
Dallas, TX
Delaware
Detroit City, MI
FL - West
Fort Wayne, IN
Hattiesburg, MS
Huntsville, AL
Indianapolis, IN
Independence, MO
Jacksonville, FL
Knoxville, TN
Lake County, FL
Little Rock, AR
Maryland
Meridian, MS
Miami, FL
Mobile, AL
Muncie, IN
Naples, FL
Nashville, TN
NJ - North
NJ - South
Olathe, KS
Oregon
PA - Central
PA - Metro (Philadelphia)
Paducah, KY
Panama City, FL
Pima, AZ
Pittsburgh, PA
Richmond, VA
Savannah, GA
Springfield, IN
Springfield, MA
Tallahassee, FL
TN - East
Tuscaloosa, AL
Virginia
WA - South-West
Washington, DC

If you live in one of the above listed cities or states and do not automatically receive the speed upgrade, please powercycle your cable modem. If you currently subscribe to the $10 Add-On For Speed package, your downstream and upstream will increase respectively from 4Mbps/384Kbps to 6Mbps/768Kbps.

* Boston, MA will be undergoing network upgrades the weekend of Sunday, Feb 13 until Monday, Feb 14. If you live in the Boston, MA area, please do not powercycle your modem during this period as it may cause a temporary loss of connectivity.

by **CodeRed68** » Wed Feb 23, 2005 6:03 pm

is this another upgrade? or just a repeat of the one that already happened in january?

by **Spirit of Me** » Wed Feb 23, 2005 8:51 pm

same if you are at 4meg already

by **CodeRed68** » Wed Feb 23, 2005 9:17 pm

Originally posted by Spirit of Me
same if you are at 4meg already

how can i tell if i am at 4meg?

Comcast users, reset your modem

Comcast users, reset your modem

CHARTER COMMUNICATIONS SUX!

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